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Create Finance are a leading specialist mortgage broker with offices in Derby and Birmingham, currently seeking a Sales & Quality Supervisor

Want to know more?

Speak to Recruitment on 01332 742 741

or email

Sales & Quality Supervisor

Derby, Derbyshire
Salary: Negotiable

Job Type: Full-time

Create Finance Ltd is a leading mortgage brokerage working with the whole of the market, to find clients the mortgage deal that meets their unique circumstances.

Who are We?

Create Finance are an award-winning specialist Mortgage Broker with an appetite to revolutionise the mortgage market. A vibrant team willing to go the extra mile to find people a Mortgage where others try and fail. We are authorised and regulated by the FCA, concentrating on the Mortgage & Insurance marketplace including Life Cover, Critical Illness Cover, and Income Protection products.


We are a whole of market intermediary, so we will search every mortgage lender & insurance provider to ensure that our clients are recommended the best products to suit their needs.

We are now are now seeking to strengthen our team with an experienced supervisor to oversee all aspects of training, sales and regulatory compliance with their office and field-based staff.

The Role

If you want to join an incredible senior team committed to developing it’s people then you have come to the right place. Working on the front line with our fantastic Mortgage Brokers we are looking for someone who fits with our culture, takes ownership and delivers the sales and quality standards we are renowned for.

We want you to develop the performance, competency and professionalism of Mortgage Consultants in line with the Company's Training and Competence Scheme and Financial Conduct Authority requirements.

You will have a strong track in Financial Services ideally within the mortgage & protection market. You will be adept at identifying areas of risk and implementing processes to mitigate this together with the ability to train and develop the sales team to work in a compliant way whilst delivering strong results.

Ensuring high standards of service and customer care are maintained throughout. You will be a confident and strong communicator who will not shy away from 'fixing' problems and making positive change happen.

Key duties and responsibilities will include:

  • To effectively deliver key elements of the published T&C framework, in line with the firm’s culture, values and risk management approach

  • In collaboration with Group Risk and L&D, conduct competency assessments as and when required, in order to assist advisers in obtaining Competent Adviser Status

  • Responsibility for the delivery of key compliance issues that arise from regular KPI reviews

  • Responsibility for achieving and maintaining consistently good quality KPI outputs across the adviser force

  • To ensure that the firm’s T&C records remain actively updated and record keeping is of a high-quality standard

  • To maintain personal adherence to the T&C scheme, demonstrating consistently a positive supervisory risk rating

  • To support and deliver aspects of training and development as required including assisting with the delivery of consultant inductions in order to validate initial competency

  • To support advisers in developing their knowledge and skills and in the delivery of quality client outcomes

  • To work in collaboration with the Group’s Risk department, to assess adviser competence and effect solutions to mitigate key compliance risks


The Person

Personality is key, someone who will fit with our tight knit team - someone who gets things done and is committed to our values, and of course, our Brokers and their clients. Someone who is not frightened to challenge the status quo and keep Brokers on track with their sales and compliance results.

Required Skills & Experience

  • Competent Status as a Mortgage Consultant

  • Proven track record of sales performance

  • Mortgage and Protection sector T&C supervision experience

  • Appropriate qualifications - typically R05 or CeMAP as a minimum

  • Excellent communication and interpersonal skills

  • Ability to bring about change in groups and individuals

  • Strong work ethic and self-motivated

  • Technologically competent


Come Work With Us.

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What Our Brokers Say

First thing that stood out was the great team spirit and support within the working environment. Added to this there is always options available to train and grow professionally  to become the most competent mortgage broker you can be.

All in all a great place to work and become successful.

Javier De Diego





Shot Tower,

1 Morledge,



Contact Us


01332 742 741


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Our Service


We pride ourselves on being a 5-star company, and strive to find finance for our customers in all manner of specialist situations by offering a top class service with a team of experienced mortgage brokers, covering the whole of the UK.

Your initial mortgage consultation is always free of charge. Depending on the size of your mortgage there may be a fee for our mortgage advice and arrangement service, which will be discussed and agreed before you make a mortgage or loan application. 

Think carefully before securing other debt against your home.

You voluntarily choose to provide personal details to us via this website. Personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.



Create Finance Limited is an Appointed Representative of Finance Advice Group Ltd, which is authorised and regulated by the Financial Conduct Authority under number 624517 in respect of mortgage, insurance and consumer credit mediation activities only.

We are a registered company in England and Wales under company number 09582938.

The Financial Conduct Authority does not regulate some forms of Mortgages and Loans, including most types of Buy to Let mortgages and also Limited Company lending.

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

FCA Disclaimer

*Based on our research, the content contained in this articles found on this website is accurate as of most recent time of writing (04/04/2019).


Lender criteria and policies change regularly so speak to one of the advisors we work with to confirm the most accurate up to date information. The info on the site is not tailored advice to each individual reader, and as such does not constitute financial advice.


All advisors working with us are fully qualified to provide mortgage advice and work only for firms who are authorised and regulated by the Financial Conduct Authority. They will offer any advice specific to you and your needs.


Some types of buy to let mortgages are not regulated by the FCA. Think carefully before securing other debts against your home. As a mortgage is secured against your home, it may be repossessed if you do not keep up with repayments on your mortgage. Equity released from your home will also be secured against it.


As a mortgage is secured against your home or property, it could be repossessed if you do not keep up the mortgage repayments.





Registered in England & Wales No. 09582938 Registered Office: Shot Tower, 1 Morledge, Derby DE1 2AW